Susanne about Nonviolent Communication

What to do when meetings escalate or feedback discussions end in frustration? Nonviolent Communication (NVC) according to Marshall Rosenberg offers a way to better understand conflicts, clearly state needs and strengthen team relationships in the long term.

We consciously use this method in our cross-group corporate culture. This is because it helps us to deal with each other constructively and respectfully. To ensure that this not only sounds good on paper, but also works in everyday life, there is targeted training for all teams.

Susanne, our coach, mediator and NVC -expert, has accompanied this process from the very beginning. In this interview, she talks about her experiences and why it's worth sticking with it.

• How did you become an expert in non-violent communication?
  
  During my training as a systemic coach, I studied non-violent communication intensively and also wrote my final thesis on the subject. Since then, it has been an integral part of my work. Both in coaching and in mediation.
  
  I see NVC as an effective tool, especially in a professional context. It is often dismissed as too soft or unrealistic, but it is valuable wherever people come together.
  
  
• How has this changed your day-to-day work?
  
  In the Börsenvereinsgruppe, we see NVC as an important part of our feedback and conflict culture. For this reason, I give a lot of workshops and teach the method to my colleagues.What surprises many people is that NVC is much more than a communication tool - it is an attitude. It helps us to remain authentic, honest and respectful even under pressure. I myself approach difficult conversations with more clarity thanks to my knowledge. Because I no longer just think about content, but also have my own needs and those of my counterpart in mind.
  
  
• How do you experience the teams' interaction with the NVC?
  
  Many teams react enthusiastically when they come into contact with the NVC for the first time. They quickly realize how much potential it has. At the same time, it becomes clear that it is not easy to apply the method consistently in everyday life.
  
  It takes time, practice and, above all, a willingness to self-reflect. However, teams that follow this path often report noticeable changes: Conversations are conducted more consciously, conflicts are addressed earlier and more openly. Confidence grows because we realize that we don't have to be afraid of difficult topics. Because we know that we have the means to solve them.
  
  
• What life hacks do you recommend for everyday (working) life?
  
  1. really listen: Many misunderstandings arise because we are already thinking about our answer while the other person is still speaking. Being present in a conversation and listening properly and empathetically is the first step towards real understanding.
  
  2. take feelings seriously: Feelings also have their place at work. Anger and frustration are often signals of unfulfilled needs. If you recognize this, you can communicate more clearly and find good solutions more quickly.
  
  3. don't be afraid of conflict: Wherever people work together, there will be friction. That is normal. What matters is how we deal with it. In my experience, NVC is a good tool for doing this successfully.
  
  

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